BSM for the Enterprise
ProactiveNet Business Services Management solutions improve your understanding of how the performance and availability of IT services and infrastructure affect the applications and processes that power your business. These solutions help to prioritize IT systems around processes that carry the highest business values, and not just the latest problem at hand.
ProactiveNet BSM solutions provide integrated management of key business services and processes by combining custom business metrics, a full suite of monitors for infrastructure, applications, user performance and business processes with a best practices-based approach to problem resolution.
With ProactiveNet BSM solutions, clients have the power to:
- Align daily operations management with business priorities,
- Set and meet service level commitments,
- Implement predictive management capabilities across the entire infrastructure,
- Generate reports to keep executives and business units that rely on IT services informed and productive.
The ProactiveNet BSM platform includes embedded application/infrastructure relationship knowledge so you can link actual infrastructure behavior to your SLA compliance. The solution immediately identifies infrastructure abnormalities affecting service delivery with sophisticated diagnostic capabilities that can automatically adjust to infrastructure changes without manual script-writing.
"Using IT personnel for more rewarding and strategic tasks requires that more tactical ones be automated as much as possible. Many solutions have surfaced to allocate computing and storage resources dynamically and to virtualize the distributed environment. More often than not, the decision to implement a remedial solution comes after long hours of agonizing over problem analysis."
Forrester Research Report
The Evolution of Infrastructure Management
October 31, 2005
The ProactiveNet BSM solution integrates with help desk, enterprise management systems, and other third party monitoring tools to ensure that you leverage your existing investments and deliver fast ROI. Most importantly, our solution deploys rapidly - at a lower total cost of ownership than other BSM solutions making ProactiveNet the time-to-value leader.
ProactiveNet BSM enables you to:
- Align and manage IT in the context of business priorities
- Utilize views and the dashboard to provide knowledge about key business services
- Leverage data from existing EMS and 3rd party monitoring products
- Display instantaneous (real-time) service level status and root cause analysis
- Provide end-to-end monitoring for applications, systems and devices
- Utilize a Web console to manage IT from anywhere at anytime
