Implementing the IT Infrastructure Library (ITIL) Using ProactiveNet
In today's competitive world, businesses and their partners and customers cannot settle for a level of service that is less than excellent. However, the pressures of increasingly complex technology, immediate financial repercussions of technical problems, and rapid business changes make delivering technology services exceedingly difficult without a well-defined service management framework.
The IT Infrastructure Library (ITIL) best practices framework has become the de facto methodology for enterprises streamlining their service management capabilities.
The main benefits of applying the ITIL principles are:
- Optimized IT infrastructure to provide for existing and anticipated business requirements
- Permanently lowered Total Cost of IT Ownership (TCO) including service cost.
- Enhanced IT Service quality to increase confidence in IT systems and service delivery
ITIL implementers can rely on Business Services Management (BSM) solutions from ProactiveNet to help them reach their best practices objectives and manage their IT services from a business perspective. ProactiveNet software is well equipped to make several ITIL recommendations actionable in the areas of problem management, availability management, capacity management, and service level management. ProactiveNet's solution also indirectly supports many other core ITIL functions by integrating monitored production data with other management tools such as Service Desk, configuration management databases (CMDBs), and change management systems.
ProactiveNet focuses on offering enterprises a means of directly implementing several of ITIL's best practices, and can support several other ITIL disciplines through integration with specialized tools.
