Original Air Date: June 22, 2006
Duration: 60 minutes

Panelists Info:

• Julie Craig, Senior Analyst, Systems & Application Management, Enterprise Management Associates
• Alina Gicqueau, Sr. Product Manager, ProactiveNet

Description: Today's business services are complex and are often built over heterogeneous technologies. EMA sees IT services as increasingly becoming key business differentiators, and performance as becoming more mission critical. Many organizations are struggling with managing both, and particularly with the challenge of understanding end-to-end services from the end user perspective. End users have increasingly high expectations for business service performance, and sub-par performance is all too often a by-product of today's extremely complex technology ecosystems. EMA is seeing a new breed of application-centric monitoring solutions coming to market that specifically address these issues. ProactiveNet's namesake solution is one such product and offers key differentiators that will be welcomed by the marketplace.

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