Customer Case Studies

Hoovers Online: Addressing the Performance Management Challenge
	To manage a massive amount of data and distribute it seamlessly to millions of customers around the world, Hoover's requires an extensive and complex infrastructure with farms of servers and back-ups. Since Hoover's core business is centered on providing solid, reliable and responsive access to global market intelligence, it is critical that all related systems, applications and networks be monitored for optimal performance. Moreover, when there is a fault in the system, the problem must be identified and corrected swiftly before it affects the online users. ProactiveNet was the comprehensive performance management solution Hoover's was looking for! ProactiveNet quickly analyzes massive volumes of data collected from across Hoover's infrastructure, narrowing down the potential causes of a problem. full profile Download Hoover's Customer Profile - 65kb PDF "We use ProactiveNet every day. It has assisted us in avoiding any disruptions in service for our customers. Happy customers and a rapid ROI make a double win for us." *Systems Manager, Hoover's*


	Neoforma: Making Performance Management a Top Priority
	The nature of Neoforma's business makes reliable and extensive performance management a necessity. With a primary system, a second system for fail-over, and a number of diverse application technologies, Neoforma requires a comprehensive performance management solution, like ProactiveNet, that can handle the complexities of their infrastructure's environment,while providing the in-depth, real-time performance data and root cause capabilities to solve performance problems quickly. full profile Download Neoforma's Customer Profile - 186kb PDF "ProactiveNet helps us monitor our core systems and performance more effectively, insuring that our customers can confidently rely on us to meet their needs." *Vice President of Operations, Neoforma*


PaymentOne: Bringing Buyers and Sellers Together
	Performance of PaymentOne's online payment service applications is vital to maintaining customer satisfaction. PaymentOne clients demand a high level of availability and rapid response time, so PaymentOne's complete operation must remain up and running at all times. 365x7x24 monitoring activity is required to meet and exceed these expectations. ProactiveNet is used to monitor the performance of PaymentOne's entire operation -- a multi-platform environment including Cisco, Dell, Java, Linux, Microsoft, Sun and Unix -- covering millions of transactions generated daily by PaymentOne's customers. full profile Download PaymentOne's Customer Profile - 70kb PDF "A flexible and robust monitoring system is critical to PaymentOne's business. Maintaining high levels of availability and reliability for our industry-leading clients is essential to both their success and ours. ProactiveNet is a critical tool, enabling PaymentOne to find and fix application performance and system issues before they become client problems." *Vice President, Engineering, PaymentOne*