Expert Insight on ProactiveNet Business Services Management Software Solutions and Industry Trends

This paper discusses how ProactiveNet’s analytical technologies is a powerful solution for monitoring, analyzing, foreseeing, and visualizing the impact of IT infrastructure on the business. Whereas traditional management product still focus on events and availability, enterprise organizations should investigate analytical technologies like ProactiveNet, whose products deliver real-time analysis of performance data. While there is no shortage of current solutions that correlate performance events, the shift is toward solutions that correlate performance data, the key to understanding what is affecting application performance. ProactiveNet’s robust architecture and patented technology enables IT to obtain maximum value within a few weeks of deployment and ProactiveNet has a lower total cost of ownership than other BSM solutions.

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This paper discusses why ProactiveNet is the best economic choice for your Business Services Management (BSM) solution. ProactiveNet has many powerful features and capabilities for monitoring, analyzing, foreseeing, and visualizing the impact of IT infrastructure on the business. This enables IT to link business service metrics directly to infrastructure behavior and to prioritize IT efforts around services that carry the highest business value. ProactiveNet robust architecture and patented technology enables IT to obtain maximum value within a few weeks of deployment and ProactiveNet has a lower total cost of ownership than other BSM solutions.

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Today's multi-tiered, networked applications that deliver business services require a multi-disciplinary approach needed to solve problems. This paper demonstrates how IT can shrink downtime costs, lower resolution times, and improve IT-business relations by using ProactiveNet within the ITIL Problem Management framework. ProactiveNet’s technology delivers the early warning capabilities, root-cause identification, business impact analysis, and problem prevention features needed to resolve complex service problems. The impact of ProactiveNet Problem Management is often immediately noticeable to IT staff as they are able to resolve issues quicker and use the saved time towards preventive planning.

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This paper provides readers with a general overview of IT Infrastructure Library (ITIL) best practices, and describes how ProactiveNet technology delivers key capabilities to companies implementing ITIL. Readers will learn what business drivers are behind ITIL interest, why ITIL is effective, and how to map ProactiveNet technology into the ITIL framework.

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This paper discusses how IT and business executives can proactively improve the quality of IT services delivered to customers, partners and employees by using ProactiveNet within the ITIL Service Level Management framework. ProactiveNet's comprehensive data collection, historical information store, analytical and reporting capabilities helps IT set realistic expectations for service delivery, correlate actual service availability and performance to the service agreement, and plan future service improvements. Return on investment is gained by speeding resolution times and reducing service penalties with early warnings of potential compliance issues.

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This paper describes how ProactiveNet's adapter technology for CA-Unicenter NSM offers the ability to integrate, in real time, systems data (from Unicenter) with user transaction, middleware, and application performance data (from ProactiveNet) into a unified, correlated data repository. Once collected, the challenge for IT teams is to analyze massive volumes of performance data from across the entire infrastructure. This paper concludes with an overview of the various types of correlation and analysis capabilities needed to quickly sift through this data repository, providing early warning of performance problems, accurately direct resources, and reduce mean time to application recovery.

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This paper describes how ProactiveNet's Adapter for BMC Performance Manager offers the ability to apply unmatched data correlation and advanced root cause analysis technologies that significantly improve the identification and resolution of application performance problems in BMC Performance Manager environments.  

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This concise report is a ROI case study that examines the troubleshooting strategies utilized by this leading medical manufacturer to diagnose application performance failures using ProactiveNet software.

It will cover the challenges they faced, how tools were evaluated and quantify ROI based on these benefits:

• improvements in availability and performance;
• changes in staffing-levels and assignments;
• and managing business processes.

Written by: Jasmine Noel, Principal and co-founder of Ptak, Noel & Associates

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This concise nine-page report is a ROI case study that examines the troubleshooting strategies utilized by this retail giant to diagnose application performance failures.

It will cover the challenges they faced, how tools were evaluated and quantify ROI based on these benefits:

• improvements in availability and performance;
• changes in staffing-levels and assignments;
• and managing business processes.

Written by: Jasmine Noel, Principal and co-founder of Ptak, Noel & Associates

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